Refund & Exchange Policy

Returns

If you are not fully satisfied, you may return your order within 14 days of receiving it for a refund or exchange. Please email support@glammhairextensions.com before sending anything back.

Returns are only accepted if the hair is in original condition: unworn, unwashed, uncut, unstyled, undyed, lace uncut, and with all packaging and gifts included.

Customized items (including custom cap sizes or custom colors) are not eligible for return unless there is a quality issue.

Defective or Incorrect Items

If you receive a defective or incorrect item, contact us within 14 days of delivery. Items reported after this period may not qualify for a refund or exchange.

Return Shipping

• Customers are responsible for return shipping costs.
• We recommend using a trackable service such as USPS or UPS.
• Without proof of shipment, we cannot issue a refund.
• If returned items are used, altered, or damaged, we may deduct a portion of the refund.
• Unauthorized returns, refused packages, or undeliverable addresses may incur a restocking or return to sender fee.
• International returns may be subject to customs fees, which are the buyer's responsibility.

Refunds

Once your return is received and inspected, we will notify you of approval or denial.

Approved refunds are issued to your original payment method within a few business days.

Expedited shipping fees (such as Overnight or Express) are non refundable if the courier delays delivery, as this is outside our control.

Exchanges

• To exchange an item, please return it first.
• Once inspected and approved, we will ship your replacement.
• If the new item costs more, you will be asked to pay the difference.
• If it costs less, we will refund the difference.
• If you need an exchange urgently, you may place a new order while returning the original item. We will refund the first order once the return is approved.