Lost Package Handling

Domestic Packages (UPS / USPS)

Package Stuck "In Transit"

Weather, holidays, or carrier delays can slow tracking updates.

If your tracking has not moved for 7 days, contact us so we can investigate.

You may also contact the carrier directly:

• UPS: 1 800 742 5877
• USPS: 1 800 275 8777

We will open an investigation with the carrier. If the package is confirmed lost, we will file an insurance claim (you pay nothing). Once approved, you may choose a reshipment or a full refund.

Package Marked "Delivered" but Not Received

First, check:

• Your mailbox or porch
• Hidden drop spots
• Neighbors or family
• Any home surveillance

Then contact the carrier:

• UPS: 1 800 742 5877
• USPS: 1 800 275 8777

If you still cannot locate the package, contact us. Our domestic shipments include insurance for porch theft. We will verify details and submit a claim. Once approved, you may choose a reshipment or refund.

Damaged Items

If your order arrives damaged, keep all packaging and report it to us straight away. Please provide:

• Clear photos of the outer packaging
• Clear photos of the product damage
• A receipt or packing slip, if you have one (optional)

The quickest way is to open the order in your account and use Report damage — you can describe what happened and upload your photos (and a supporting document, if you have one) there, and we will see it immediately. You can also email them to support@glammhairextensions.com if you prefer.

We will file an insurance claim on your behalf. Once approved, you may choose a replacement or refund. Do not discard anything until we confirm the claim is complete.

International Packages

Package In Transit

If tracking stops updating for an extended period or you have not received your package within 30 days of shipment, email us. We will investigate with the carrier. If the package is confirmed lost before delivery, we will reship or refund.

Package Marked "Delivered" but Missing

For international orders, once the carrier marks a package as Delivered, loss or theft after delivery is not covered. If this happens, please:

• Check your mailbox, lobby, or pickup area
• Ask neighbors or building staff
• Contact your local postal service or DHL/FedEx office within 24 to 48 hours
• Request proof of delivery (GPS scan, delivery notes)
• File a local report if theft is suspected

We cannot refund or reship international orders marked as Delivered, but we will provide any documents needed to support your claim with the carrier.

Contact Us

For any delivery issue, reach us at support@glammhairextensions.com.